Privacy Policy

1. Introduction

At TABL (“we”, “us”, “our”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital menu platform (“Service”), whether as a restaurant (“Client”) or as an end user (“Guest”).
We comply with the EU General Data Protection Regulation (GDPR) and all applicable laws.

2. Data Controller

TABL
Bulgaria, Sofia, str. Kumanovski Boy, 5A
Email: info@tablmenu.com

If you have any questions about this policy or your data, please contact us at the email above.

3. What Information We Collect

  • For Restaurant Clients:
    • Business name, address, contact details (email, phone)
    • Account information (login credentials, billing info)
    • Menu content and customization details
  • For End Users (Guests):
    • Device/browser info (for technical support and analytics)
    • Order information (items ordered, table number, time)
    • Contact details (if provided, e.g. for delivery, pickup, or reservation)
    • Payment details (processed securely by third-party providers; we do not store card details)
  • Automatically Collected:
    • IP address, browser type, access times, usage logs (for security, analytics, and service improvements)
    • Cookies and similar technologies (see “Cookies” section below)

4. How We Use Your Information

  • Provide, operate, and maintain our digital menu and ordering platform
  • Facilitate order processing, delivery, and reservations
  • Improve our platform and user experience
  • Communicate with clients about service updates, support, or important changes
  • Ensure platform security and prevent misuse
  • Meet legal, contractual, and regulatory obligations

We do not sell your personal information.

5. Legal Basis for Processing

  • Your consent (e.g. when you submit an order, reservation, or create an account)
  • Contractual necessity (to provide our services to you/your restaurant)
  • Legal obligations (e.g. accounting, anti-fraud)
  • Legitimate interests (e.g. improving our service, securing our platform)

6. Data Sharing & Processors

We may share your data with:

  • Payment processors (e.g. Viva Wallet, EPay) for secure transactions
  • Hosting providers and technical partners (for platform operation)
  • Restaurants (for orders, reservations, and support)
  • Legal authorities, if required by law

All third-party providers are carefully selected and comply with GDPR.

7. International Data Transfers

Your data is stored and processed within the European Union. If data is transferred outside the EU, we ensure appropriate safeguards as required by law.

8. Data Security

We use technical and organizational measures to protect your data, including encryption, secure hosting, and access controls.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g. accounting retention periods).

10. Your Rights

You have the right to:

  • Access your personal data
  • Rectify incorrect or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Data portability (receive your data in a structured format)

To exercise your rights, contact us at privacy@yourdomain.com.

11. Cookies

We use cookies and similar technologies for functionality, analytics, and to improve user experience. By using our platform, you consent to our use of cookies. You can adjust your browser settings to refuse cookies, but this may affect functionality.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date.

13. Contact

For any privacy questions or requests, please contact:
info@tablmenu.com

TABL
Company Reg. Number: 208290461
VAT number: BG208290461
Bulgaria, Sofia, str. Kumanovski Boy, 5A